Frontier: Working To Resolve Tampa Bay Complaints

TAMPA BAY, FL — Tampa Bay area consumers who have experienced technical issues since Frontier Communications took over Verizon’s landline telephone, internet and television services on April 1 can rest assured the company is working on it, officials said late Monday.

“We know how important communications services are to the daily lives of our customers and we apologize to all our Tampa Bay area customers who have experienced service disruptions,” Robert Elek, Frontier Communications spokesman, said in an email to Patch. “Less than a percent of our customers experienced a service disruption as a result of the conversion and while service has been restored for the majority of these customers, we are working to resolve any remaining service-related issues.”

On Monday, the Florida Department of Agriculture and Consumer Services released figures related to the number of complaints it has received since Frontier opened its doors in the Tampa Bay area. The number of complaints over a one-month period, the state said, topped a record of sorts.

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“Since Frontier Communications began providing those services on April 1, 2016, the Florida Department of Agriculture and Consumer Services has received 144 complaints, eclipsing in one month the 111 complaints Verizon had received in a one-year period,” the department announced in a Monday email to media.

Considering those numbers, Florida Commission of Agriculture Adam H. Putnam is urging Frontier to get its customer issues resolved now. The company purchased Verizon’s Florida television, landline and internet operations, along with those in Texas and California.

Since the takeover, customers have complained about such issues as billing problems, a total loss of services, the disappearance of previously purchased movies and more.

Elek said Frontier is working to address those issues while “at the same time, we are operating and maintaining the network, taking care of business-as-usual issues, and clearing up the backlog of customer issues and orders that transitioned to us from Verizon as of April 1.”

Frontier has more than 1,200 technicians trained in Frontier processes working in the field, Elek assured. “The same employees who have been working in Florida for years and we are completing more jobs at a higher rate, filling over 2,000-2,200 jobs completed daily. Our focus remains on customer service.”

Customers with lingering issues related to billing or service can call Frontier directly for help at 800-921-8101, Elek said, or visit meetfrontier.com online.

Florida Agriculture Commissioner Adam Putnam is also offering his office’s assistance.

“While we do not have oversight over Frontier Communications, we’re here to advocate on behalf of Florida’s consumers. Floridians can call 1-800-HELP-FLA or visit FreshFromFlorida.com today,” he said in a statement.

Have you experienced problems since Frontier Communications took over for Verizon? Tell us about them by commenting below!

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