BBB Warns: Scam Phone Calls Continue; IRS Identifies Five Easy Ways to Spot Suspicious Calls

BBB has received inquiries from consumers about receiving alleged calls from the IRS. One consumer hung up after answering the call. They called back and left a partial message telling her that she needed to act on her “unresolved tax issues.” A check of Better Business Bureau system wide indicates an upsurge in calls once again.

The phone number was 888-398-5845 but please realize that many more phone numbers can and will be used by scammers. This is simply a way of trying to get your personal information and you becoming a victim of identity theft.

The Internal Revenue Service has issued a consumer alert providing taxpayers with tips to protect themselves from telephone scam artists calling and pretending to be with the IRS.

These callers may demand money or may say you have a refund due and try to trick you into sharing private information. These con artists can sound convincing when they call. They may know a lot about you, and they usually alter the caller ID to make it look like the IRS is calling. They use fake names and bogus IRS identification badge numbers. If you don’t answer, they often leave an “urgent” callback request.

The IRS reminds people that they can know pretty easily when a supposed IRS caller is a fake. Here are five things the scammers often do but the IRS will not do. Any one of these five things is a tell-tale sign of a scam. The IRS will never:

1. Call you about taxes you owe without first mailing you an official notice.
2. Demand that you pay taxes without giving you the opportunity to question or appeal the amount they say you owe.
3. Require you to use a specific payment method for your taxes, such as a prepaid debit card.
4. Ask for credit or debit card numbers over the phone.
5. Threaten to bring in local police or other law-enforcement groups to have you arrested for not paying.

If you get a phone call from someone claiming to be from the IRS and asking for money, here’s what you should do:

• If you know you owe taxes or think you might owe, call the IRS at 1.800.829.1040. The IRS workers can help you with a payment issue.
• If you know you don’t owe taxes or have no reason to believe that you do, report the incident to the Treasury Inspector General for Tax Administration (TIGTA) at 1.800.366.4484 or at www.tigta.gov.
• You can file a complaint using the FTC Complaint Assistant; choose “Other” and then “Imposter Scams.” If the complaint involves someone impersonating the IRS, include the words “IRS Telephone Scam” in the notes.

Remember, too, the IRS does not use unsolicited email, text messages or any social media to discuss your personal tax issue. For more information on reporting tax scams, go to http://www.irs.gov/ and type “scam” in the search box.

For information on any call or business opportunity for which you may have questions, please visit bbb.org or call 404-766-0875.