Traffic & Transit
Coronavirus In Chicago: Mass Transit Refunds From CTA, Metra
The CTA's Ventra is offering prorated credit for customers with seven or 30 day passes.
CHICAGO (CBS) — As more workers in Indiana and Illinois work from home during the COVID-19 crisis, mass transit agencies are offering a variety of refunds and incentives for commuters.
The CTA’s Ventra is offering prorated credit for customers with seven or 30 day passes. For example, a seven day pass that was activated on March 15 and used only that day would be eligible for a prorated refund reflecting six unused days. Prorated credits will be issued as transit value that is added to the cardholder’s Ventra account, which can be used to purchase passes and pay for future trips. Send an email to customerservice@ventrachicago.com with the following information no later than April 13, 2020: Account holder’s name, transit account ID number and type of pass.
