Village True Value 'Like Going Home'

When I worked at the Village True Value Hardware during high school, there were some fun tasks (building grills) and some that were not-so-fun (cleaning the popcorn machine).

But what I did enjoy was working the register, because I could watch so many people come in with different questions and I’d point them to the right expert in the store. As the Western Springs store nears its 60th anniversary (in November 2014), that expertise and truly local feel carries on, making the store a staple in town.

Owner Linda Johnson’s father, Ed, purchased Bigler’s Hardware in 1954 and founded the Village Hardware, and the family has been involved in the community ever since.

“I started dusting shelves when I was a kid,” Johnson said. “I love repairing things and the challenge of meeting the customer’s needs. Every day someone comes in with something new.”

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Johnson spent eight years away from the business in a variety of areas, including international marketing and education. But she came back to Western Springs and now runs the local location. Her sister was involved in the store for a while, and her brother operates a True Value store in Wisconsin. 

She and her parents have remained involved in the community, with Ed and Linda both being recognized as Citizens of the Year. Linda is also involved in the Rotary Club, the Western Springs Business Association, the La Grange Memorial Hospital Board and much more.

“My dad instilled in all of us that if you live in the community it’s good for you to give back,” Johnson said.

Back inside of Village Hardware, the staff also feels like a family. Many associates have been around the store for a long time, and their expertise shows.

“I have one of the most knowledgeable group of associates,” Johnson said. That’s what makes it work—the hometown feel. You can still walk in and buy a screw—just one. And Most of us live in or near Western Springs. It’s like going home every time you walk in. We want to keep that identity.”

And in Western Springs, where small, local shops are the norm, the store’s homey atmosphere fits. It’s a place customers can walk in with a specific need and likely find the specific answer. Now nearing its 60th anniversary in town, plans are already underway to celebrate next year. Johnson said she’s going to gather feedback from employees and customers.