Wheaton Debuts New Online Water, Sewer Billing System on Jan. 1

Submitted by the city of Wheaton

As the city of Wheaton prepares to switch over to a new online water/sewer bill payment system, there are a few things you should know to ensure that you can successfully pay your bill online.

The City of Wheaton will switch from ePay to a new service, Wheaton Online Bill Pay, on Jan. 1. This is the first in a group of online tools the City is rolling out. You are not required to pay online; if you would rather pay by check, you can still mail or drop off your payment at City Hall, 303 W. Wesley St.

What you should know about the switch:

• If you currently receive your bill by email, you will receive two emails for your December bill. One is from the current ePay system, and the other is a test email from the new system. Both contain the same information. If you pay your bill online before Jan. 1, you should still use ePay to pay your bill.
• If you are enrolled in AUTO PAY – a program in which your water/sewer bill is deducted automatically each month from a checking or savings account (without you needing to go online and authorize a payment each month), your bill payments will continue to be automatically withdrawn from the checking or savings account you have previously authorized. You do not need to do anything when the City switches to the new system.
• If you bookmarked a link to the ePay billing website, this link will not work after Jan. 1. You will be able to access the new online bill payment service by visiting www.wheaton.il.us.

How to Pay Your Bill Online After Jan. 1:

There are two options for paying your water/sewer bill online with the new system:

1. Access Wheaton Online Bill Pay on the City’s website and manually pay your water/sewer bills each month using a credit card or debit card. You will need to have your Account Number and Customer ID (which is the same as Customer Number), which are displayed on your bill.
2. Set up Automatic Payments (AUTO PAY) to have your utility bill payment deducted each month from a checking or savings account. To set up AUTO PAY, you will need to know your Account Number and Customer ID as well as bank account information. AUTO PAY may take up to two billing cycles to become active. You will know that automatic payments are scheduled to begin when your monthly bill indicates “AUTO PAID” on your payment stub. If you are already using AUTO PAY, you do not need to enroll in this option again.