About Scott Hall Maryland Consultancy
Scott Hall has lived in the Washington, DC area for most of his life, growing up in Northern Virginia. He graduated from The College of William and Mary, and started work for CompUSA, a big-box technology retailer, prior to college. He held a variety of store and region sales and operations positions there until 2006, when he left as a Division Director. After that, Scott Hall worked at multiple companies in the retail and mobility sectors, including senior positions at T-Mobile, Zipcar and General Motors. Scott has won numerous awards for increasing sales and customer service while launching new businesses and product lines. His innovations for merchandising and sales training helped produce higher margins and attachment rates at CompUSA, T-Mobile and Zipcar. He currently lives in suburban Maryland with his family and consults for startups looking to build their customer service operations.
Scott Hall started the Scott Hall Maryland Consultancy that provides strategic leadership and consulting for both commercial and retail organizations, with specific areas of expertise in customer relationship management, sales operations, financial analysis and talent and leadership development. His extensive experience with B2B sales, commercial services and growing pilot concepts from idea to execution are some of his key success stories. Scott Hall Maryland Consultancy has managed many large projects that include SAP deployments, construction and remodeling of facilities and organization-wide learning programs. He has developed training courses for both internal and external customers while being a frequent lecturer and presenter to local universities. With past management experience managing quarter-billion dollar divisions across multiple states, Scott Hall Maryland Consultancy is adept at leveraging the teams' abilities to create sustainable profit streams while building a solid foundation for a company's future.
▪ Sales & Operations Management - Led territories with $260MM+ in sales
▪ Profit Optimization and Growth - multi-year award winner for exceeding profit goals
▪ Customer Experience Enhancement - consistent Top 10 performance for regions/divisions
▪ Major Project Management - Remodels, software deployments, customer integrations
▪ Personnel Development - Complete HR responsibility for 750+ staff across the US
▪ CRM Development and Implementation - Training, creation, deployment for increased sales and profit
▪ Operational & Competitive Analysis - Increasing profitability, utilization and revenue per unit
▪ Brand Positioning & Marketing - Developed 7-figure marketing plans to grow membership and revenue
▪ B2B Sales Growth - Achieved 100%+ growth with 8-figure sales across multiple businesses
▪ Logistics and Supply Chain Management - Created new processes and improved current operations
▪ Professional Services - Expert at managing profitable technical and training service delivery