Vantage Point's Management Company Ranked #1 in J.D. Powers Study

Residences at Vantage Point, managed by Life Care Services, An LCS Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study.

Life Care Services achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.

The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers.

“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. “Residences at Vantage Point employees have a passion for serving seniors, and their dedication to its residents continually inspires me.”

J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.

Residences at Vantage Point is located in Downtown Columbia and is noted for the engagement and connection of its residents with the Columbia community. For more information about Vantage Point, visit www.vantagepointresidences.org, or call 410-992-1241.