New technology restores hope when electronics take a plunge

BALTIMORE, Md. (Jan. 21, 2015) – Residents of Baltimore can now bring their liquid-damaged phones back from the dead. TCC, the largest Verizon Premium Wireless Retailer in the U.S., announces it is rolling out drying technology from Redux in nearly 300 TCC stores, including its location in Baltimore at 8703 Belair Rd.

Redux removes all moisture from wet cell phones and returns them to working condition. The revive process has been successful in recovering devices damaged by many perils, including the toilet, pool, washing machine, mud, beer, wine and more. Pricing for the successful recovery of a device is $50 for a basic phone or a data device and $90 for a smartphone, in addition to the $10 non-refundable diagnostic fee. Additional phone insurance providers will offer lower pricing for a successful recovery of a device.

For customers who choose a more proactive approach, Redux will be offering a deeply discounted membership program in the future.

“Everyone thinks their phone is fried when it gets wet, and that just simply isn’t the case,” said Reuben Zielinski, co-founder of Redux. “This new technology will remove 100 percent of the moisture from wet electronics, allowing many mobile device users to recover their hardware investment and precious data.”

In order to ensure a successful recovery when a device is liquid damaged, customers should follow these steps:

1. Do not plug the device in
2. Turn off the device immediately
3. Remove the battery (if possible)
4. Contact 1-844-REVIVE1 (844-738-4831)

Upon a successful revive, the device will maintain its existing life expectancy.

The process typically takes less than one hour. For devices in which users cannot remove the battery, the battery’s state of charge can play a factor in the phone’s ability to be revived.

“Redux saves customers money by eliminating the cost to replace devices,” said Scott Moorehead, president and CEO of TCC. “The typical cost of purchasing a replacement device is between $300-$700 on top of a deductible of $100 or more, if the customer has insurance. But, what’s even more important to most customers is the ability to recover their data, and Redux enables them to save potentially irreplaceable information, such as contacts, photos, videos and more.”

In the future, TCC stores will allow customers to use the technology to recover most liquid-damaged portable electronic devices, including MP3 players, digital cameras, tablets, portable gaming systems, hearing aids and more.

Redux was inspired when co-founder Joel Trusty’s wife subjected her cell phone to a full cycle in the washing machine and was devastated that not only was the phone ruined, but all the data, contact information, photos and videos were lost. With a background in manufacturing, Trusty had an idea for how to save his wife’s phone and knew that his friend and neighbor, Zielinski, an ex-IBM employee, had the equipment to put his idea into practice. Together, they fixed the phone, and within one week created the first Redux model.

To learn more about Redux, visit www.redux.com. Consumers can also find more information about the company atwww.facebook.com/getredux and www.twitter.com/getredux. To learn more about TCC, visit www.TCCRocks.com. Consumers can also find more information about the company at www.facebook.com/tcctalk and www.twitter.com/tcctalk.

-###-

About Redux

Founded by Reuben Zielinski and Joel Trusty in Indianapolis in 2013, Redux uses a patent-pending technique to remove moisture from liquid-damaged cell phones, cameras, tablets, MP3 players and other devices, and returns them to working condition. The liquid drying technology is available exclusively at select TCC retail stores. To learn more about Redux, visit www.redux.com, or find the company on Facebook and Twitter atwww.facebook.com/getredux and www.twitter.com/getredux.

About TCC

TCC is a tenured Verizon Premium Wireless Retailer, operating more than 550 locations across the U.S. Since its founding in Marion, Ind.—the heart of the Midwest—in 1991, TCC has taken its uncanny ability to make wireless customers happy from coast to coast. The company has grown both its customer and employee loyalty through the launch of its “Culture of Good” movement in which TCC gives back in every community it does business. An employee-centric company, TCC knows that happy employees make for happy customers. For media inquiries, contact Megan Custodio at317.202.2280 XT. 13 or email her at megan@dittoepr.com. To learn more about TCC or to find a location near you, visit www.TCCRocks.com.