Verizon To Offer Credits After Major MA Outage: What To Know, How To Get It

Verizon said the company plans to “make it right” with millions of customers, including many in Massachusetts, who were unable to use their phones for most of the day due to a massive outage Wednesday.

The company acknowledged the inconvenience the outage caused to more than 1.5 million customers who were unable to make calls and send or receive text messages for about 10 hours Wednesday. Their phones displayed “SOS only.”

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The company said in a statement that customers affected in the outage will get a credit on their bills. “Details will be shared directly with customers,” Verizon said. “We sincerely apologize for the disruption.”

Verizon didn’t say what caused the outage, but said there was no indication of a cyberattack.

Related: Major Verizon Outage Ongoing In MA

Verizon updated customers throughout the day as its engineers worked to correct the outage, which the internet monitoring company Cisco ThousandEyes told USA Today was “one of the most significant connectivity interruptions in recent memory.”

"Today, we let many of our customers down and for that, we are truly sorry. They expect more from us," the company said in one message on X. “We will make this right.”

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Federal Communications Commission Chair Brendan Carr told Reuters after a congressional hearing Wednesday that the agency will review the outage “and take appropriate action.”

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