"Strategic Problem Solving" workshop

Dan Collier's "Strategic Problem Solving" workshop will help you to meet or exceed your customer’s expectations. 

Delivering quality means meeting or exceeding your customers’ requirements and expectations – first time, every time. An organization that has quality issues or that is ineffectively applying methods for its improvement may find that its quality goals aren’t being met.

This workshop introduces a systematic, five-step process for identifying and solving problems that affect quality within an organization. Each step – Focus, Analyze, Develop, Execute, and Evaluate – employs specific tools, such as data gathering, cause/effect diagrams, return on investment analysis, and many more.

The combination of the process and the tools will provide you with a powerful strategy for addressing quality issues in your organization.

Here’s just some of what you’ll do in this workshop:
• Develop an understanding of the problem solving process.
• Learn the five steps for identifying and resolving quality issues.
• Gain experience applying problem solving tools.
• Become aware of common pitfalls in the problem solving process and learn how to avoid them by applying this systematic approach.

Presenter: Dan Collier has more than 20 years of hands-on leadership experience in the communications, financial and document management industries. He is skilled in talent and organization needs assessment, and has built global training programs, led enterprise-wide improvement initiatives and coached executive leadership in vision and strategy clarification. Dan believes that business performance improvement is achieved by aligning people with process, systems and technology.

The Professional Development Collaborative, Inc. is a non-profit whose mission is to provide affordable training to professionals in transition, growing their skills and accelerating their return to work.