Boston Introduces Non-Emergency Service Hotline

Mayor Marty Walsh launched Boston 311 on Tuesday. The new platform will enable residents to report non-emergency issues to city officials by simply dialing “311.”

“I am thrilled to launch Boston 311 to better equip our residents with a direct line of communication to City Hall while at the same time improving our delivery of City services,” said Mayor Walsh. “By streamlining communication to City Hall, we are building on our priorities to create a City government that is efficient and accessible to all of Boston’s residents.”

Starting Tuesday, Boston 311 will make it easier for residents to report issues that help maintain and improve the neighborhoods.

Boston 311 can be accessed anywhere within the city limits from both landlines and cell phones. The platform should only be used for non-emergencies.

311 is available through several different platforms, including the following:

• Mobile: download the free BOS311 app on iOS or Android (previously known as Citizens Connect)
  
• Online: Boston.gov/311
  
• Social media: tweet @BOS311
  
• Phone: dial 3-1-1

According to the mayor’s office, Boston receives hundreds of reports of graffiti, burnt out street lights and missed trash collection over the phone, on social media and via the city’s mobile app each day.