Concord Police And Fire Celebrate Emergency Dispatchers Week

CONCORD, MA — Concord first responders are recognizing and honoring emergency dispatchers this week for National Public Safety Telecommunicators Week.

"The work our police officers and firefighters do every day to serve the community would not be possible without the support of our emergency communications staff," Chief O'Connor said. "We're grateful for their commitment to our residents and for the vital work they do day in and day out to keep first responders and the community safe."

Concord’s eight communications professionals are specially trained to handle thousands of calls for service every year. While their work is done outside of the view of the public, they are an essential resource for first responders and the public alike and serve as the first point of contact for members of the public seeking help in an emergency.

In the midst of the new coronavirus pandemic, dispatchers are on the front lines with first responders ensuring that they have all the information needed to safely respond to calls for service. Concord dispatchers fielded approximately 38,000 calls for service in 2019.