For Immediate Release

FOR IMMEDIATE RELEASE

Contact: Andrea Machado

SERVPRO® of Lexington/Bedford - 781-861-0500

SERVPRO® of Waltham/Watertown – 781-647-9100

andrea@servprooflexington.com

Property Restoration Can Be a Messy Business

Local disaster recovery specialist offers insight into the complexities of dealing with disaster.

Lexington, MA - Lexington Patch - 9/30/2014 - When disaster strikes, property owners need

to make a lot of decisions quickly and under pressure. Effective disaster remediation involves a

lot of moving parts: remediation specialists, insurance companies, local codes, state codes,

documentation and more—and all of this has to happen in an atmosphere charged with emotion

and stress.

Dave Taylor of SERVPRO® of Lexington/Bedford says, “Efficiency is key when

you are dealing with disaster remediation; it saves our customers money and it makes our work

more effective. SERVPRO is an industry leader in work efficiency technology—continually

innovating to help both our customers and our business control costs.”

SERVPRO’s proprietary DryBook™ tool is one example of the company’s focus on efficiency

and cost control. Remediation projects must be managed to both industry and insurance company

standards, and Taylor says tools like DryBook™ help SERVPRO Franchise technicians

track and document progress on restoration, cleanup and repair services. “The DryBook™ tool

helps us deliver on every detail of every water damage job, every time,” says Taylor.

To help avoid regulatory headaches and paperwork pitfalls, Taylor suggests property

owners consider the following criteria when choosing a remediation company to deal with the

aftermath of a disaster.

1. Industry standards: Does your remediation company deliver a product that meets the

standards set by

• The Institute of Inspection, Cleaning and Restoration Cleaning (IICRC)?

• Most major insurance companies, including cycle times and deadline requirements?

2. Recordkeeping: Does your remediation company have a system in place to ensure accurate,

complete and convenient benchmarking of each step of the remediation process, including

• Capturing and updating data, including job diary notes, electronically real-time on the

jobsite, with simultaneous updates saved at the central office?

• Using e-signatures to help eliminate lost paperwork and the need to scan documents?

• Providing a complete record of the damage and remediation efforts in images, with

descriptions, start-to-finish?