Crime & Safety
National Grid Mistakenly Took Thousands From Woman's Bank Account For Gas Bill
"It's a number so absurd that any person would understand that that must be an error," Madison Wise told WBZ-TV.
Updated on: June 26, 2026 / 8:13 AM EDT
A Malden, Massachusetts woman said National Grid took more than $28,000 out of her bank account for a gas bill that she didn't owe. The utility company said it could take up to ten days to fix the mistake.
Find out what's happening in Maldenfor free with the latest updates from Patch.
Madison Wise was flabbergasted. Her bank account was suddenly overdrawn and she couldn't buy groceries or put gas in her car. She reached out to the I-Team's Call for Action for help settling the National Grid gas bill she got for $28,260.60.
"It's a number so absurd that any person would understand that that must be an error," she told WBZ-TV.
Find out what's happening in Maldenfor free with the latest updates from Patch.
Madison Wise's National Grid gas bill for $28,260.60/CBS Boston
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