Police Issue Scam Alert After Attempt At "The Shutoff Swindle"

This from the Reading Police Department Friday:

SCAM ALERT: An area business has alerted us that their business was contacted by someone claiming to be from "National Grid" saying that they have a shutoff notice and a technician was on the way to shut off their electric service. The scammer demanded that a immediate credit card payment be made over the phone for $600 to avoid the shutoff. The Caller ID displayed the name "National Grid".

Luckily, our local business knew this was a scam and they did not provide any information over the phone (especially since our Town uses Reading Municipal Light Department for electrical power, not National Grid!).

This utility scam, commonly referred to as "The Shutoff Swindle", happens every winter and during peak air-conditioning season.

To avoid falling prey to this scam don't give any information to the caller. Hang up the phone and call your utility company directly and ask them if your bill is up to date. We also recommend calling the utility company directly before clicking on any emails, because scammers commonly use malware that can harm your computer to gain access to personal information.

Be aware that scammers may use "spoofing" software that lets them falsely display the name and phone number of your utility company on your Caller ID.

Remember utility companies will provide plenty of advance notice if your bill is delinquent. Utilities are required to follow a multi-step process with the customer which includes written notification. If you get a cancellation notification (especially by phone), always verify it by dialing the customer service number on your utility bill.