Executive Housekeeper
The Crowne Plaza Boston Woburn features 197 newly renovated guest rooms, a high energy sports themed restaurant and over 7,000 square feet of meeting and banquet space. The Crowne Plaza Boston Woburn is ranked number 1 in the brand in overall guest satisfaction and was the recipient of the IHG 2013 Torchbearer Award
Job Description:
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Manage the housekeeping department and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives
Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
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Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
Conduct pre-shift meeting and review all information pertinent to the day’s activities.
Establish par levels for supplies and equipment. Maintain proper inventory levels for daily business operation.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage
Interact with outside contacts:
The Crowne Plaza Boston Woburn is ranked number 1 in the brand for overall guest service. Focus on above and beyond guest service and guest service recovery is critical.
Regulatory agencies – regarding safety and compliance matters
Performs Hotel Manager On Duty responsibilities on a rotating basis with other department heads
Requirements:
-Must have 5 years of experience in hotel rooms division supervisory positions, including at least 1 year as an Executive Housekeeper in a full service upscale hotel.
- Bilingual in Spanish is a big plus.
Please submit your resume for consideration only if you meet the stated position requirements to fvento@cpbos.com
