Detroit VA Medical Center Had Most Improved Outpatient Experience

DETROIT, MI —The Detroit Veterans Affairs Medical Center on Thursday received the 2021 Most Improved in Outpatient Experience Award at the VA's Patient Experience Symposium. There were 139 VA medical centers evaluated for the award.

According to a release, the award recognizes the Detroit VA Medical Center for having the most improved patient satisfaction scores across the Veterans Health Administration's primary care outpatient clinics during the year 2020.

"This recognition is a testament to the incredible work conducted each and every day from our staff, contractors, volunteers and everyone else who strives for daily improvement in the veterans experience," said Pamela J. Reeves, the director of the Detroit VA Medical Center. "I could not be prouder of the work I see being done every day."

The Detroit VA Primary Care Service provides care to veterans utilizing the Patient Aligned Care Team (PACT) model, which the U.S. Department of Veterans Affairs said involves each veteran working together with health care professionals to plan for the whole-person care and life-long health and wellness.

"Our continuous improvements in primary care and the veterans experience showcase the importance and necessity of managing veteran healthcare," said Dr. Saib Gabby, who works in primary care service for the Detroit VA. "This award serves as a notice that our efforts are being seen, recognized and appreciated."