How to be a better listener...

Jack’s Winning Words 1/16/14
“You confuse not speaking with not listening.”  (From the musical, Wicked)  I saw a cartoon: “My wife and I had words this morning, but I didn’t get to use mine.”  Often problems at home, at work or in school happen because someone isn’t listening.  I came across some good ideas on how to be a better listener.  Don’t interrupt; look for non-verbal cues; repeat what you’ve heard; seek to understand, not to win.    ;-)  Jack