Hoboken-Based NICE Acquires GoMoxie

HOBOKEN, NJ —NICE, the Hoboken-based leader in AI-powered contact center software, announced on Wednesday that it had acquired goMoxie. Terms of the deal were not disclosed.

According to a release, goMoxie is a San Bruno, California-based innovator of advanced digital assistance tools that anticipate customer needs and guide them through their online digital journey with relevant snippets of information.

NICE said the acquisition of goMoxie further extends its comprehensive set of digital CX assets, which now includes:

• CXone Expert: An AI-powered knowledge management solution for digital self-service
• CXone SmartReach: A proactive conversational AI solution
• CXone Omnichannel Routing: Which supports seamless experiences over 35 digital channels

All are offered as part of NICE's own CXone, which is world's No. 1 cloud-native customer experience platform, according to the company.

"We are proud to be leading the digital transformation of the CX world, bringing together the capabilities that enable organizations to usher in a new era of smart proactive digital experiences," said Paul Jarman, NICE CXone CEO.

Jarman added: "Today's consumers embark on their digital journey expecting organizations to proactively interact with them from the very beginning of that journey. With goMoxie, customers can be guided in real time to find the right answers to their questions and resolve their issues more quickly and effectively, living up to the promise of a digital CX revolution."