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Ask your supervisor if you can register for Customer Service Training
Free customer service training for full- or part-time employees with employer sponsorship
It’s Not What You’re Saying, It’s How You’re Saying It
Customer Service Training
Improve your business’s customer service by learning proven techniques to communicate more effectively with your customer.
Learn how empathy, re-framing and rephrasing the customer’s request can lead to a more positive outcome. Also, learn what non-verbal cues might be undermining your message. We will put research on the science of influence and tone to use to transform your written communication. Tips on how to deliver bad news as well as dealing with angry customers will also be covered.
Employees must meet the following eligibility requirements:
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- Employed at least 20 hours per week
- Be paid by employer at their usual hourly rate while in training
Class Schedule:
2017 - June 5 and June 6,
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Monday, Tuesday
9 am – 3:30 pm (1/2 hour lunch break)
Registration Deadline: May 30.
To register contact Maija Amaro, Workforce & Industry Training Specialist, at mamaro@warren.edu or by phone at (908) 835-4029.
NOTE: Employer must have a valid FEIN number. Courses are neither available to state or local government employees nor seasonal employees. All participants MUST be registered prior to the first class day.
