Local Window Genie Owner Proves Dedication to Customer Service is the Key to Success

       Stephen Sarafin opened Window Genie serving Morris, Somerset, Hunterdon, Sussex and Warren Counties in 2001. He left his previous 10 year career in the lawn care industry to become his own boss 13 years ago and has never looked back. He opened Window Genie, a professional cleaning company specializing in window cleaning, window tinting, pressure washing, gutter cleaning and a host of other professional cleaning services, in order to be in control of his destiny. Over the past 13 years Sarafin has always put customer service first and by doing so, he has been able to remain successful even through hard economic times.

      “We love our clients and always put them first,” he said. “Even during the hardest economic times we continued to put customers first and by doing so our clients have put us first as well.”

      Window Genie is a mobile cleaning services company focused primarily on its “big three” services: window cleaning, window tinting and pressure washing. The company also offers, among many other services, dryer vent cleaning, tile and grout cleaning, chandelier cleaning and gutter cleaning and re-securing. Window Genie services primarily residential customers, as well as small offices and commercial spaces.

      Sarafin has been able to keep his business successful through tough economic times in part to his dedication to his clients. He believes in putting in extra when it comes to customer service and this has turned out to his key to success. Since day one, Sarafin has made sure to have the lowest possible rates and the highest quality service.

      “We return every phone call from clients and potential clients.” Sarafin said. “Just returning a phone call is not enough but it really makes the difference. We are always doing the little things to show the clients how much they mean to us and I have seen the community really taking advantage of the services we offer.”

      Window Genie currently has 65 franchise owners operating 140 units in 28 states, and expects to grow to 100 franchisees by the end of 2014 and over 300 within five years. Target markets include California, New York and Florida. For more information, visit www.windowgenie.com.