Neighbor News
MAXIMIZE Your COMMUNICATION Skills & CUSTOMER SERVICE Excellence
CUSTOMER SERVICE TRAINING, Begins October 11th @ SCCC, Newton, NJ
You never get a second chance to make a first impression when you communicate-whether in-person, on the phone, or in writing-with customers, whether internally within your company or externally to others outside of your company.
Topics include: three components of communication, active listening skills, questioning techniques, telephone etiquette, professionalism (do’s and don’ts), keys to relationship building and developing rapport, organizing and writing with purpose, email etiquette, how to stay calm AND problem solve, handling complaints, and stress and anger management techniques.
- Tuesday & Wednesday, October 10 & 11 – 9 am to 4:30 pm
- Friday, October 13 – 9 am to 3:30 pm
- Cost: $ 199
Contact Dawn Smith, Project Specialist ton enroll today - (973) 300-2316 or djsmith@sussex.edu
