Goldfish Swim School of Wyckoff is Hiring

 Summary: Promotes quality customer service and processes sales and registration transactions.  Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

Duties and responsibilities include the following:

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties.
4. Supervises birthday party staff.
5. Resolves customer concerns/complaints using a professional approach.
6. Assists clients with purchases of merchandise and vending.
7. Maintains cleanliness of the front desk area, changing areas, snack shack area, restrooms and observation area.
8. Monitors snack shack area and provides guidance to snack shack staff.
9. Checks voicemail and email correspondence and responds in a timely manner.
10. Updates informational displays with accurate and timely promotions and literature.
11. Provides occasional administrative support for management personnel to include the General Manager and Asst. General Manager.
12. Makes collection calls to resolve open account problems.
13. Prepares twice daily student lesson schedules for use by instructors and management staff.

Education/experience

High school diploma or GED required. Some college preferred.  Two years previous customer service and/or administrative office experience required.  Intermediate level computer skills required using Word, Excel and software systems.

Certifications and licenses:

CPR/First Aid certification required.

Email renee.camporeale@goldfishss.com to apply or