Rochester Public Libraries Expand Reference Services

Press release from the City of Rochester:

April 30, 2020

(Thursday, April 30, 2020) – Rochester Public Libraries are expanding reference services in order to give area residents increased access to library assistance, despite the current COVID-related closures. Patrons will now be able to get help both online and by phone on a variety of topics, including:

• Social Security and IRS Navigation
• Resume review
• Online activities for children and teens
• Reading and downloading eBooks

Patrons in need of assistance can call 585-428-8066 and leave a message for library staff, who will return the call within 48 hours. Beginning Monday, May 4, customer assistance will also be available online at http://libraryweb.org. Consumers can click on the “Chat” button to dialogue with a librarian or click on “Library Help” if communication through email is preferred. The new chat reference service will be available Monday through Friday, from 10 a.m. to 5 p.m. All in-person events at local libraries remain cancelled. However, many online library events are still available for residents to enjoy. For an up-to-date listing of library events offered from libraries across Monroe County, visit http://calendar.libraryweb.org/.# # #Media Contact: For more information, contact Associate Director Adam Traub at Adam.Traub@libraryweb.org or (585) 428-8051.

This press release was produced by the City of Rochester. The views expressed here are the author’s own.