NYC Test & Trace Corps Launches A Tracer Feedback Line

Press release from Manhattan Community Board 8:

July 30 2020

We're excited to announce that as a result of our Contact Tracing Series, the NYC Test & Trace Corps has launched a “Tracer Feedback line”

The Phone Number: 646-614-3025

Welcome Message: "Thank you for calling the Tracer Feedback line. Our mission is to support New Yorkers impacted by COVID-19 and work together to suppress the virus in our city.

"We appreciate you taking a moment and sharing your Tracer experience with us."

They are monitoring and retrieving voicemails left to this number in two different ways:

• Online – receives notification each time a voicemail is left on at the phone number, and can retrieve the message online, and
• Shared Email Mailbox – receives an email notification to a shared mailbox each time a voicemail is left at the phone number. The mailbox emails are viewable by several of the Test & Trace Corps senior staff assigned to this duty, and who are qualified to determine appropriate actions.

Session 1: June 24, 2020

Session 2: July 6, 2020

Session 3: July 20, 2020

This press release was produced by Manhattan Community Board 8. The views expressed here are the author's own.