White Plains Hospital Receives the 2017 Women’s Choice Award® as one of America’s 100 Best Hospitals for Patient Experience

White Plains Hospital has been named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare. The Hospital is a repeat recipient of this honor, being recognized first in 2011. The methodology used to select White Plains Hospital as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.

The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:

• Effective communication with nurses and doctors
• Responsiveness to requests for help
• Pain management
• Explanation about medications before being administered
• Bathroom and room cleanliness
• Patient recommendation rating

According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes.

“White Plains Hospital was awarded because it is one of the best at treating their patients the way their patients want to be treated,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions. Our designation makes it easier for them to choose a hospital where they and their families are more likely to have a better experience and outcome.”

White Plains Hospital is one of 400 Award recipients representing the hospitals that have met the highest standards for patient experience in the U.S. by the Women’s Choice Award.

“Our Hospital’s extraordinary staff embodies our commitment to ‘exceptional, every day’ that characterizes every patient encounter we have here,” said Leigh Anne McMahon, Chief Nursing Officer and Senior Vice President for Patient Care Services.

Women’s Choice Award has also named White Plains Hospital as one of America’s Best Hospitals for Cancer Care, one of America’s Best Hospital’s for Obstetrics, and as an America’s Best Breast Center.

For more information on America’s 100 Best Hospitals for Patient Experience, please visit https://www.womenschoiceaward.com/best-hospitals/