FRG Key Caller Training
FRG Center located in the Soldier Support Center. This class is designed to prepare volunteers for key caller duties, how to communicate with families, assist the Command, and fit into a successful FRG.
Free limited childcare is available with advanced registration.
Registration is required.
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To register, visit www.fortbraggmwr.com/classreg.phpor call 432-3742.
What are some Key Caller duties?
Find out what's happening in Fort Braggfor free with the latest updates from Patch.
- Calls each of the assigned families on their POC phonetree branch; reports any discrepancies in the information on the list
- Passes important information to assigned families
- Telephones spouses occasionally when troops are in garrison and twice monthly during deployments
- Annotates the phonetree with any changes, and informs the phonetree chairperson or FRG leader
- Fields calls from assigned families, and answers questions or directs callers to appropriate resources; provides accurate, timely information
- Fields emergency calls and assists the families involved
- Welcomes new families assigned to the POC's phonetree branch
- Maintains confidentiality, discourages gossip, and dispels rumors
- Reports serious matters to phonetree chairperson or FRG leader
- Keeps a careful log of calls received, made, and their results