Consumer Warning: Deceptive Pricing and Unprofessional Management at Langhorne Homesense

On July 12th, my wife and I attempted to purchase a dresser at the Langhorne Homesense location. The item was clearly and officially marked with a price tag of $149, down from $199.

When we went to complete the transaction, the store manager, Linda Andress-Heierbacher, stepped in and flatly refused to honor the price printed on the store's own physical tag. Rather than taking responsibility for a store pricing error—a standard practice in retail consumer relations—the manager was dismissive, hostile, and entirely unapologetic. This is a clear-cut case of bait-and-switch pricing. Retailers cannot display lower price tags to entice buyers to the register, only to demand a higher price at checkout.

When corporate was contacted, they simply forwarded the complaint back to the very manager who committed the infraction, showing a systemic lack of consumer accountability.

A formal complaint has been filed with the Bucks County Consumer Protection Agency and the Pennsylvania Attorney General. Local shoppers should be highly vigilant when checking out at this location, as management does not stand behind their marked pricing.