Philly International One Of Nation's Worst Airports: JD Power

PHILADELPHIA – When was the last time you flew into or out of the Philadelphia International Airport? Was it a good experience?

According to J.D. Power’s 2018 North America Airport Satisfaction Study, it may not have been a positive experience there.

The new study results are out, and PHL did not do well.

When all was said and done, PHL was ranked No. 22 out of No. 24 in large airport satisfaction rankings.

Out of 1,000 possible points in the study, the airport got just 736.

The other airports that fared worse in the large airport category are Kansas City International (733) and
New York LaGuardia (678).

John Wayne Airport in Orange County, California had the highest score with 815 points. Dallas Love Field, Portland (Oregon) International Airport, Nashville International Airport, and Tampa International Airport rounded out the top five.

The study looked at overall traveler satisfaction with mega, large, and medium North America airports by examining six factors: terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail.

"North America airports have been doing a tremendous job managing passenger volume, adding amenities, and keeping travelers moving despite some noteworthy challenges, but they will be put to the true test over the next few years," said Michael Taylor, Travel Practice Lead at J.D. Power. "Several multi-billion-dollar airport construction projects—such as those in Boston, Los Angeles and Chicago—are reaching phases in which passenger disruption and increased traffic will be incredibly hard to avoid. How well these rapidly expanding airports manage throughout these infrastructure projects will provide valuable insight into what’s in store on a nationwide basis."

See J.D. Power's full study results here.

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