Cox Offers Refunds for Cable, Phone, Internet Outage

Did you lose internet service and cable during tropical storm Irene? Did your phone lines cut out during the storm? If you are a Cox Communications customer, you may be entitled to a refund for service outages from the storm.

According to Amy Quinn of Cox Communications, the company will supply reimbursements for customers whose internet, cable and/or phones were down as a result of tropical storm Irene.

"We will credit their account based on the number of days they were out," she said.

Bristol resident Cynthia Osmanski is one of thousands of customers who lost internet and cable during the storm, so after a friend told her to call her provider, she discovered she could get credited for the lost service.

"They were very nice and gave me no problems," Osmanski said. "I told them what days I was out and they divided it and took it off my bill."

Osmanski said the few days without service cut $32 off of her bill for her cable and internet for the month.

"I told a whole bunch of people about it after I found out I saved so much," she said. "If you have Cox and you lost service, you should call."

Residents who lost phone, cable and internet service during and after the storm can call (401) 383-2000, and businesses can call (401) 383-6100 to report how long the outage lasted.