Nashville Launches Web Site, Hotline For Residents To Lodge Concerns

NASHVILLE, TN — A newly launched Metro web site and hotline will allow Nashvillians to register concerns and lodge complaints even if they aren't sure which department to call.

Advertised as "a one-stop shop," hubNashville is now accessible by phone and online and allows the public to report issues to Metro without needing to know which department to contact. Trained representatives will answer questions, record feedback and help users request services from the appropriate departments.

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“Government exists to serve residents and make people’s lives easier whenever possible,” Mayor Barry said. “The hubNashville system gives Metro new tools to know about issues as soon as they arise and immediately start tracking and resolving them.”

The web site at hub.nashville.gov lets users follow the city’s progress toward resolving their requests and can provide emailed updates.

The new website, initially available in English and Spanish, complements a call center that Metro expanded in July. The Metro Public Works Call Center has transitioned to the hubNashville Contact Center, which the public can reach by dialing 311 or 615-862-5000. The Mayor’s Office and Metro Council Office are now using hubNashville to receive, respond and share requests with the appropriate departments.

The website also includes a searchable database that provides access to information about Metro services and answers to frequently asked questions

Metro says that data from hubNashville will allow officials to identify trends, leading to better budgeting fine-tuned to citizen concerns. Data will also be available on Metro’s Open Data portal for the public to view as well.

Future phases of the system will include live chat, a smartphone app, and social media integration.

Image via Metropolitan Nashville and Davidson County