Customer Service At Irving City Hall Reopens Dec. 7

Press release from the City of Irving:

December 4, 2020

Customer Service at City Hall Reopens Dec. 7

The Customer Service Department at Irving City Hall, 825 W. Irving Blvd., reopens for regular business hours Monday, Dec. 7. The City of Irving is now using a temperature kiosk to conduct temperature checks for visitors on the first floor of City Hall, 825 W. Irving Blvd. When visitors are approved to proceed, the machine will print a sticker that should be worn by the visitor while in City Hall.

Pay Your City Utility Bill Online

Residents also can pay their utility bills by mail, phone or satellite centers, but the easiest and most convenient way is online.

The City of Irving’s Utility Payment website accepts Discover, MasterCard and Visa debit or credit cards and e-Checks. Customers can submit one-time payments or set up an account and take advantage of several other features, including:

• Recurring payments from a checking account or credit/debit card.
• Managing multiple accounts at one time, such as businesses or multifamily homes.
• Paperless billing with email reminders.
• Billing and payment history.
• Monitoring usage.

Customers need their account number and service address to make one-time payments or to set up an account.

Residents using their bank’s website to submit payments should be aware that those payments can take at least two businesses days to reflect on their account. Late payments are subject to additional fees and penalties, per city ordinance.

More Payment Options

Payments are also accepted by mail or over the phone by calling (972) 721-3774.

Residents also have the option of paying at any Ace Cash Express, Fiesta Mart grocery store or Western Union in Irving.

Click here for more information on paying online or to contact Customer Service at (972) 721-2411.

This press release was produced by the City of Irving. The views expressed here are the author’s own.