Pflugerville Police Department's 911 Service Went Down For Several Hours

Pflugerville, TX -- The Pflugerville Police Department's 911 phone service went down entirely on Friday morning, forcing a re-routing of emergency calls to Travis County Sheriff's Office dispatchers, city officials confirmed.

"This morning at 3:12 a.m., Pflugerville PD lost 911 phones services due to computer equipment failure," city officials wrote in an advisory to residents on their municipal website. "AT&T was immediately notified through a monitoring service that catches these 'technical glitches.' "

Before updating on when the lines were fixed, officials assured a fix.

"The equipment is being serviced and is expected to be repaired later this morning/early afternoon," officials said. "All calls have been re-routed to Travis County Sheriff's Office where the operator answers the call and transfers to the Pflugerville PD admin phone lines for proper police response."

Several hours later, system repairs were made: "All technical issues have been resolved. 911 services are up and functioning properly."

City officials sought to assure that the "glitch" didn't negatively impact response time. Concerned residents were urged to call them if they had questions related to the service outage.

"There is no delay in police response," officials said. "The safety and security of the public is our #1 priority. If you should have any emergency questions or concerns, please call 512-251-4004 ext 0."