SCORE: Navigating Conflict & Difficult Conversations

Presented by Eden Arthur. Navigating Conflict & Difficult Conversations is a practical, skills‑based session designed to help supervisors and teams address conflict early and productively. Participants learn why unmanaged conflict harms engagement, customer experience, and results and how to turn tense moments into opportunities for collaboration. The session covers communication styles, a six‑step resolution process, norms for healthy debate, do’s and don’ts, with time to talk through real‑world scenarios. Attendees leave with a common language and tools they can apply immediately in their day‑to‑day work.