Hundreds of Verizon Customers Without Phone, Internet Service in Alexandria

Some Verizon customers in the southwest part of Alexandria may be without landline phone and/or Internet service due to two severed underground copper cables near the 4500 block of Duke Street in Alexandria, according to a Verizon spokesman.

“A contractor, not working for Verizon, apparently was taking soil samples and has bored completely through the cables,” the spokesman noted in an email. The incident reportedly took place Wednesday.

Verizon crews have been on site to:

• locate and assess the damage
• dig up and replace the damaged cable
• re-splice the copper lines that will restore service to affected customers

“While our teams will work round the clock to restore service to customers as quickly as possible, we expect full restoration for all customers to take several days, due to the labor-intensive nature of the work,” the spokesman said. “We regret the inconvenience that this contractor’s actions are causing affected customers.”