Verizon To Offer Credits After Nationwide Outage Impacts Tuscaloosa Customers

TUSCALOOSA, AL — Verizon hopes to smooth things over with millions of customers who were unable to use their phones for most of the day Wednesday due to a massive outage.

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Patch reported Wednesday when a reader shared a photo of a sign posted at the Verizon store on McFarland Boulevard that said the following: "Verizon is currently experiencing a nationwide outage and is actively working to restore service. At this time, there is no ETA for resolution. If your phone is showing SOS or “NO SERVICE”, this is a result of the outage. Thank you for your patience and understanding."

Patch also reported that the company acknowledged the inconvenience the outage caused to more than 1.5 million customers who were unable to make calls and send or receive text messages for about 10 hours Wednesday. Their phones displayed “SOS" only.

Verizon said in a statement Wednesday that customers affected in the outage will get a credit on their bills. “Details will be shared directly with customers,” Verizon said. “We sincerely apologize for the disruption.”

Verizon has yet to release what caused the outage, but said there was no indication of a cyberattack.

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