City Of Phoenix Impacted City Services Update

ARIZONA@WORK City of Phoenix Job Centers – Shifting to an appointment only model for City services.

Convention Center – All events at the Phoenix Convention Center and Venues (Orpheum Theatre and Symphony Hall) have been postponed or rescheduled through May 10. Visit your conference or event organizer’s website for event updates and rescheduled dates. No in-person or phone sales are being taken at the the Phoenix Convention Center Ticket Office at this time. Read detailed Convention Center impacted services statement

City Council Meetings – City Council meetings are currently being held audience-free. Meetings can be streamed online and residents can provide comments via e-mail or phone.

City Hall – Services by appointment only

City of Phoenix Retirees – The Phoenix Nationwide office is currently closed, in response to the Coronavirus (COVID-19) health crisis. Customers can schedule a phone appointment to avoid long hold times. Nationwide recommends retirees contact their local retirement representative to address concerns or changes to their investment plan

Community Meetings - Community meetings and outreach events in city buildings are temporarily suspended and city staff will not be attending community meetings during this time.

Education Programs – Office of Youth and Education's AARP literary programs are cancelled.

Family Service Centers – Shifting to an appointment only model for City services.

Fingerprinting - The City of Phoenix is temporarily suspending fingerprinting services. If you need immediate fingerprinting please use a 3rd party vendor.

Head Start - Home visits are suspended.

Housing - Read detailed Housing Department impacted services statement

Human Resources – New recruitments and hiring processes will be limited to critical positions citywide; any job interviews will be conducted by video conference. In-person recruitment, selection processes, and new hire events will be temporarily postponed.

Job Training Workshops – Workshops are canceled this week

Libraries – All Phoenix Public Library locations and book drops are temporarily closed. All programming is also suspended. Electronic resources are available online at http://phoenixpubliclibrary.org. Read detailed Library impacted services statement

Municipal Court – The
Phoenix Municipal Court has taken many active steps and modifications to its operations in
response to COVID-19.

Parks and Recreation – All playgrounds, fitness equipment, basketball and volleyball courts, and sports complexes located within city parks are closed. All restrooms located in city parks are closed. City parks will remain open normal posted hours for residents to enjoy green space, walking paths, dog parks, skate parks, and tennis and pickleball courts, while practicing social or physical distancing. Limited access ia available at Papago Park’s Hole in the Rock, Camelback Mountain’s Echo Canyon Trailhead, Piestewa Peak Trailhead, and South Mountain Park’s Pima Canyon Trailhead and Dobbins Lookout. All indoor recreation facilities are closed. All classes and programs,
including youth and adult sports leagues, are suspended. Gatherings and events
on city park property are canceled or postponed, which includes organizations
that have a sports field reservation. Registration for lifeguard and aquatics
staff training, and 2020 summer classes, programs and activities are postponed
until further notice. The Phoenix Afterschool Center (PAC) program has
been suspended. Pueblo Grande Museum is closed and many city-owned facilities
that are operated by partner organizations are also closed or have modified
hours. Read detailed Parks & Recreation impacted services statement (including refunds)

Planning and Development Department – Services will be offered online, by telephone or by appointment only. PDD inspection requests will follow modified practices. Staff has been redeployed to create Remote Customer Service Counters and will answer questions about development and zoning questions by phone or e-mail from your home or private workspace. Find a list of direct phone numbers and e-mail addresses for appropriate staff. If you're unsure who to contact or have general questions about services call (602) 262-7811 or email. Online project tools are available and new projects and resubmittals can be done electronically. If you have paper plans currently in queue and need assistance to submit plans electronically, please contact the Electronic Plan Review (EPR) Triage Team at (602) 534-5933 or email. Review (EPR) Triage Team at (602) 534-5933 or email.

Property Management Unit – Only five people will be allowed in the lobby at one time. To facilitate the process, please come prepared with the Property Release Form already completed.

Police Public Records – Closed
to in-person customers. Online and phone customers only. To schedule an appointment, call (602) 262-1885 or use the online portal.

Public Transit - Seating on all bus routes is limited in order to support social
distancing measures between passengers. Express and RAPID commuter bus service
continue to run on a reduced schedule. Public Transit Centers remain closed.
Valley Metro light rail runs on a 15-minute
frequency 4:00 a.m - 6:00 p.m. with no late night service on Friday and Saturday.
Sunday service will remain the same. Read detailed Public Transit impacted services statement

Senior Centers – All 15 city Senior Centers are closed. Senior Center members can coordinate in-home meal service with their Senior Center Manager.

Street Transportation - Right-of-Way Management is not processing any special event or block party permits for events taking place through at least May 31. Guidance will be revised as needed.

Vehicle Impounds – Closed to walk-in customers. Call (602) 495-2096 for more details.

VITA – Volunteer Income Tax Assistance Program services are suspended.

Volunteer Programs – All city volunteer programs, with the exception of critical public safety programs, are being suspended for the next two weeks.

City Services Customer Pay Stations – Lobby Hours have been modified

Finance and Procurement

Outdoor City Parks, Trails, Golf Courses, Dog Parks, Skate Parks – Read more detailed information about outdoor Parks and Recreation facilities that are open and Learn about responsible social distancing when visiting a park or trail

Street Maintenance – Read detailed Streets impacted services statement

Water and Wastewater – Read detailed Water Department impacted services statement

City Services Bills

Contact Mayor & City Council Members

Crime Victim Services

Equal Opportunity Department Case Management

Flight Path Noise

Fraud Reporting

Graffiti Removal Requests

Housing Programs

Library Services

Neighborhood Services Programs – While staff is not currently attending community meetings, services can still be requested via email and phone.

Phoenix C.A.R.E.S. about Homelessness reporting

PHX Pay Online

Police Public Records Requests

Report Abandoned Shopping Carts

Report Fence in Disrepair

Report Illegal Signs

Report Inoperable Vehicles

Report Litter + Debris

Report Non-Dust-Proof Parking

Report Non-Emergency Crime

Report Non-Permitted Construction

Report Outside Storage

Report Property Violations

Report Traffic Signal Issue

Report Unsecured Structures

Report Water Leak

Report Weeds or Dead Plants

Request Trash, Recycle or Green Organics Container

Roll-Off Rentals

Solid Waste Diversion Programs

Start/Stop/Transfer Water Services or Trash

Street Light Repair Requests

Street Maintenance

Public Transit Services – Transit still operating. Transit Centers are closed.

Utility Permit

Water Services