Health & Fitness
San Mateo Call-Line For Information On Coronavirus
San Mateo residents can call 2-1-1 for non-medical, non-emergency questions about COVID-19.
March 6, 2020
Call 2-1-1 for Non-Medical, Non-Emergency Questions About COVID-19
Find out what's happening in San Mateofor free with the latest updates from Patch.
New call center number allows around-the-clock service as County responds to evolving situation
The County established a local call center after the County of San Mateo proclaiming a local emergency and County Health declaring a local health emergency. By engaging 2-1-1, the County taps into a nationwide network of trained professionals with experience fielding questions and providing fact-based answers.
Find out what's happening in San Mateofor free with the latest updates from Patch.
“We understand a number of residents have concerns about their health and the health of their families,” said County Manager Mike Callagy. “The 2-1-1 service provides exceptional service that will be available to our residents when they need it.”
The service also offers a text option.
Text “coronavirus” to “211211” to receive useful information from the Centers for Disease Control and Prevention. After receiving a return text message, residents can enter a ZIP code for county-specific health-related links.
The County launched a local call service on Thursday staffed by a dozen County employees. The center received 233 calls through 10 a.m. Friday.
Updates:The County of San Mateo’s Emergency Operations Center remains open to coordinate countywide response and communications in response to the situation.
Protecting public health and ensuring public safety is a priority for the County of San Mateo.
From the Health Officer:San Mateo County Health Officer Scott Morrow is now recommending that all non-essential gatherings should be canceled, postponed, or done remotely. This does not apply to schools, which are an essential activity, though school leaders should make decisions about extra-curricular activities. San Mateo County Health supports organizations as they strive to balance the needs of their operations while protecting the health of their communities.
Additional information and updates can be found at https://www.smchealth.org/coronavirus
This press release was produced by the City of San Mateo. The views expressed here are the author’s own.
