Durham, Middlefield Residents: How To Report Power Outages

Written By Feroze Dhanoa (Patch Staff) and Jaimie Cura

As a potentially crippling and historic snow storm with blizzard-like conditions is expected to arrive in New England on Monday, Connecticut Light & Power said it’s preparing to address any storm-related power outages.

The significant snowfall and high winds predicted can bring down trees and limbs, threatening the company’s electric system. Customers are encouraged to prepare for prolonged outages that may result from the storm.

The company is pre-staging employees and materials in locations across the state, and is preparing vehicles for safe travel on slippery roads and in poor weather conditions. In addition to CL&P’s approximately 400 line workers, the company has also secured outside crews in advance of the storm.

How to Report An Outage to CL&P

Call 860-947-2000 or 800-286-2000 or visit the CL&P website. Click here to view the CL&P outage map.

How to Report and Outage to United Illuminating Co.

To report a power outage, call UI at 800-722-5584 (800-7-CALL-UI). Click here to view the UI outage map.

The process by which UI restores customers’ power is outlined on its Restoration Priorities page.

Tips From UI

• If you see someone in imminent danger due to damaged electrical equipment, call 911 first, then report the situation to us.
• If you need additional assistance, please call Connecticut’s toll-free Infoline, 211, for information, referrals and other services. You may also contact your local chapter of the Red Cross or United Way, or other community agencies.
• If you have questions not covered in this section, please visit our Storm Readiness and Safety Frequently Asked Questions.

Staying Safe

Safety is always the top priority. CL&P also reminds customers to stay at least 10 feet away from any downed power lines and immediately call 911 to report them. Any customer using a generator should make sure it has been installed properly for their own safety and the safety of line workers restoring power. For important generator safety tips, check out CL&P’s “Using a Generator Safely” video on YouTube.

Staying Informed

The Connecticut American Red Cross, one of CL&P’s partners in emergency preparedness, provides helpful information and resources at www.ctredcross.org. For tips and updates from CL&P, follow us on Twitter @CTLightandPower and like us on Facebook at facebook.com/ctlightandpower.

Storm-Related News

• ‘Crippling and Potentially Historic Blizzard’ Takes Aim at Durham, Middlefield
• Durham, Middlefield Residents: How To Report Power Outages
• Red Cross Offers Blizzard Preparation Safety Tips

Photo by zoomyboy.com, via flickr creative commons