Greenwich Launches Independent Parking Services Review

GREENWICH, CT — Greenwich's Town Parking Services operations will be reviewed by an independent parking management consultant to help "ensure maximum customer service and departmental functionality," according to officials.

Chicago-based SP Plus Corporation is conducting the review, having been selected by a seven-member project team that included First Selectman Peter J. Tesei and Town Administrator Ben Branyan.

"It was determined that SP Plus presented a creative, cost-effective solution that is in the best interest of the Town," said Tesei in a statement. Other firms also bid on the project, but how many was not disclosed.

The cost of the first year of the contract is $92,500 and may be renewed annually for a total contract life of five years.

The SP Plus team, led by Vice President for Municipal Services Robert Kamper, has started the review, and has enlisted town administrators, Parking Services staff and stakeholders.

The team is reviewing current operations, processes, policies and staff assignments to inform the development of an updated, efficient plan of operations, and to assist with the implementation of upgraded technology and equipment to enhance services. All of which is designed to help build upon the process improvements implemented earlier this year, following a rough year for the department that included the former director leaving and suing the town, and the arrest of a former staffer on theft charges.

According to Greenwich officials:

SP Plus manages more than 1 million parking spaces in more than 4,200 facilities throughout the United States including the cities of Chicago, Annapolis, Denver, Atlanta and New Orleans. SP Plus was highlighted in the 2018 United States Conference of Mayors Business Council Best Practice Report: Mayors and Businesses Driving Economic Growth which showcased its innovative public/private partnership that inspired growth and efficiencies and enhanced customer service for the City of Portland, OR.

Image via Shutterstock

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