Temporary Water Shut-Off, Discoloration For Some Mystic Streets

MYSTIC, CT—As water lines are switched to new mains, some streets in downtown Mystic will have temporary cut-offs and discolored water this week and going forward. Water customers should have bottled water on hand for drinking, cooking and washing. Clift Street water lines will be switched over this week and Pearl and Gravel streets, beginning Aug. 20.

The Aquarion Water Company's multi-street water main replacement project in Mystic, which began in March, includes replacement of aged water mains on Gravel Street, Clift Street, Pearl Street, Bank Street and Academy Lane along with water mains on Old Evarts Lane, Walter Fish Avenue, New London Road and Irving Street.

Aquarion says customers should store water in refrigerators for drinking and cooking just in case. The water company also says people should not wash laundry in discolored water, and "run their cold-water faucets until the water appears clear."

What people need to know

The water company says it "is aware that this important water infrastructure work can be disruptive, especially to the downtown area, and is grateful for our customers’ patience during construction."

• New water mains have been installed on Old Evarts Lane, New London Road and Walter Fish Avenue, and customers service line connections have been completed.
• Clift Street customer service lines will be switched over to the new main this week.
• Work continues on Pearl Street and Gravel Street. Customers are scheduled to be switched over to the new the mains beginning the week of Aug. 20.
• Water main installation is currently in process on Irving Street.
• Water main installations on Park Place, Bank Street and Academy Lane are scheduled to begin in late August.

Slated to be done by the end of the year, more than 8,000 feet of water main is being replaced. In a statement Tuesday, Aquarion said the new mains mean "the highest quality water" and reduced "leaks and water main breaks that can cause service interruptions."

There's several ways to get more information. Check the construction schedule on its website and, sign up for CodeRED, where the company will call customers who will have their water shut off or email Aquarion’s Pipeline Coordinator John Farrell or call (203) 362-3048.

For service or water-related issues, please contact Aquarion Customer Service Center at 1-800-732-9678.