Neighbor News
BBB Issues Warning About Delta Home Protect
Delta Home Protect is not fulfilling home warranties and not providing refunds.
BBB is warning consumers to be extremely cautious prior to doing business with Delta Home Protect. The company's address is listed as 206 Briar Vista Way NE, Atlanta, GA 30329-3616. Mr. Isaac Shteierman is listed as Chief Executive Officer. BBB began a file on this firm October 2015.
This company's telephone number of 877-449-3042 states "your call cannot be completed as dialed." Their website, www.deltahomeprotect.com, gives a message that states "Sorry, we are currently down for maintenance. Please check back soon." Delta Home Protect's Facebook page states "the content is not available right now."
Delta Home Protect allegedly offers Home Warranty Plans. This company has an F rating with BBB due to their failure to address consumer complaints.
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BBB currently has several complaints filed against this company. Thirty-five (35) of those complaints were received in October and are pending. Nineteen (19) are unanswered and three (3) are unresolved.
We have had 1,825 calls about this company from January to October of this year.
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BBB contacted the business regarding the pattern of complaints filed with our office. Complainants allege that this company failed to provide promised services or refunds.
We requested voluntary cooperation in eliminating the pattern of complaints. To date, the business has been unresponsive to this request.
Additionally, BBB questioned advertised claims that appeared on this company's website. The claims were:
1. The Leader in Home Warranty Protection.
2. Whether it's your first home or your tenth investment property, you can remain confident that your covered systems and appliances are protected by the nation's best service and repair available.
In an effort to assist the company with this matter, BBB sent suggested modifications for each of their advertised claims that would bring them into compliance with BBB standards. The company did not respond.
BBB has provided information to Georgia's Governor's Office of Consumer Protection for their review and possible follow-up.
At this time, BBB believes the company is no longer in business at the address provided. Consumers may still file a complaint with BBB for future reference. Consumers may also wish to seek legal advice.
