Roswell 911 Center Earns Worldwide Accreditation For Excellence

ROSWELL, GA -- The Roswell 911 CenterRoswell 911 Center team of professionals are officially ranked as the 17th Accredited Center of Excellence in the world by the International Academies of Emergency Dispatch (IAED).

This is a testimony to the impeccable standards with which the team conducts themselves every day, the Roswell Police Department said on Facebook.

In addition, a proclamation declared April 14-20, 2019 as National Telecommunicators Week, honoring the 911 Center for their dedication, commitment and service to the citizens of Roswell.

The Roswell 911 Emergency Communications Center is a division within the Roswell Police Department that provides dispatch and E911 services for the City of Roswell. The Center is staffed with civilian personnel working together as 911 call-takers, law enforcement and Fire/EMS dispatchers, trainers, supervisors, administrators, managers and systems staff.

The Roswell 911 Center is responsible for answering both emergency and non-emergency calls-for-service on a regular basis. The Roswell 911 Center monitors up to nine radio channels, and has the capability to monitor more than 80 additional channels, if necessary. The center is also responsible for 10 E911 phone lines and more than 40 additional emergency and non- emergency lines. In 2018, the Roswell 911 Center handled 118,794 incidents for law, fire and EMS. The City of Roswell Police and Fire operate on the North Fulton Regional Radio System Authority.

The 911 Center became accredited on March 12, and will continue to do so until 2022.

Accredited centers share a common goal of improving public care and maximizing the efficiency of 911 systems, IAED said. The National Academies of Emergency Dispatch, through its College of Fellows, has established a high standard of excellence for emergency dispatch, providing the tools to achieve this high standard at both the dispatcher level through Certification, and at the communication center level through the Accreditation Program. Centers can join a growing number of Accredited Centers of Excellence across the U.S. and in other countries that provide superior, up-to-date public care and efficient resource utilization to achieve maximum results in emergency situations.

Accreditation requirements are presented as a guide for emergency dispatch centers and public safety agencies to become officially recognized as an Accredited Center of Excellence (ACE) by the National/International Academies of Emergency Dispatch.

To apply, an agency submits the appropriate ACE Application form along with a detailed, self-study document based on the Academy's Twenty Points. The Academy's Accreditation Board will review the application and document, then arrange an onsite evaluation visit by an Academy representative.

The Academy has organized a College of Fellows, including dozens of industry experts and field responders, responsible for assessment and improvement of a unified emergency dispatch technology known as the Emergency Priority Dispatch System. This system, including training curriculum, management and quality improvement processes, and dispatch protocols has been officially recognized by the Academy as safe, efficient, and effective, and as its standard for emergency dispatch.

The Academy has also established minimum standards for national dispatcher certification as well as standards for dispatch center accreditation.