Stone Mountain Volkswagen Wins Numerous Awards

Atlanta, Georgia (March 29, 2016) — Stone Mountain Volkswagen has won an unprecedented amount of awards, including two significant ones from Volkswagen itself. These various awards were the result of Stone Mountain Volkswagen’s continued and apparently successful efforts to provide a superlative automotive experience on every level. In recognition of their excelling in all aspects of customer experience, including new car, pre-owned and service, Stone Mountain Volkswagen received the much sought after Customer First Club Award. This recognition is bestowed upon just 60 of the out of 653 Volkswagen dealerships in the United States based upon feedback from an in-depth customer experience survey. Stone Mountain Volkswagen also won the coveted 2015 Wolfsburg Crest Club Award for outstanding sales and service. Garnering this prestigious award means that Stone Mountain Volkswagen has met the highest standards for customer satisfaction, parts sales, new vehicle sales, certified pre-owned sales, and service excellence. Membership in the Wolfsburg Crest Club is not easy to attain. It requires a Volkswagen dealer to meet exemplary benchmarks in operating standards, new vehicle sales, certified pre-owned sales, parts purchases, pre- and post-sale customer satisfaction indexes, financial statement submission, and Volkswagen Academy employee certification. Winning either of these prestigious awards is a noteworthy achievement. Winning both of them in the same year is truly unprecedented. “Our customers have spoken, and it is an honor to know that they are pleased with the level of service they received at Stone Mountain Volkswagen,” said Managing Partner and General Manager, Robert Fioretti. “We thrive on delivering industry-leading customer service, and we applaud our employees for operating in continued excellence.”

In addition to the honors from the manufacturer, Stone Mountain Volkswagen also received numerous other noteworthy accolades including the Edmunds Five Star Dealer Award, which goes to dealers who earn at least twenty reviews averaging five stars on Edmunds.com in the space of two years.

Fioretti and his team were also awarded the DealerRater Volkswagen Dealer of the Year for Georgia award, the DealerRater Consumer Satisfaction Award for 2016 and the Best Of Gwinnett 2015. All these awards clearly indicate that Stone Mountain Volkswagen provides a stellar car shopping experience.

These awards validate everything the Stone Mountain Volkswagen team has been building upon in terms of delivering top customer satisfaction, new and pre-owned sales, and parts and service excellence,” said Fioretti. "This is a zero-sum game and our aim is to continue to consistently exceed expectations for our customers.” Visit us at www.stonemountainvw.com