Aperion Care International Receives Two 2015 Customer Experience Awards from Pinnacle Quality Insight

Aperion Care International, a Chicago-based provider of skilled nursing and rehabilitative care services, is proud to announce that they are the recipients of two 2015 Customer Experience AwardsTM from Pinnacle Quality Insight. Qualifying for the awards in the categories of Cleanliness and Professional Therapy Services, these awards signify that Aperion Care International displays a continued dedication to providing Best in Class senior healthcare services.

“To receive these awards is an incredible honor,” said Meir Meystel, administrator, Aperion Care International. “The staff members of Aperion work hard to make sure every patient and every resident feel like family--going the extra mile to give compassionate care that meets their unique needs. To be recognized with two 2015 Customer Experience Awards is especially meaningful because they are a direct result of the opinions of our residents and their families.”

Aperion Care International became part of the Aperion Care family in 2008, placing a strong emphasis on ensuring that the individual needs of every patient and every resident are met. Over the course of 2014, a sampling of Aperion Care International’s customers and their families participated in monthly telephone interviews that included open-ended questions, as well the opportunity to rate Aperion Care in specific categories.

Every month since 2011, Aperion Care International has gathered its real-time survey results in order to gain a better understanding of the needs of its patients and residents and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Awards™, Aperion Care International has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect the experience of each patient and resident.

A customer satisfaction measurement firm with over 18 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and works with over 1,800 clients in 47 states, Canada and Puerto Rico.

Aperion Care International is located at 4815 S. Western Blvd., Chicago, IL 60609.