Community Corner

MBTA Apologizes for Red Line Incident

Officials said the situation was linked to a failure in the train's propulsion system.

On Friday, MBTA General Manager Beverly Scott issued a statement apologizing to customers and promised to do a “better job” in the future, WCVB reported.

“It was never the MBTA’s intention to question what the customers were feeling or experiencing yesterday morning at Quincy Center. We greatly appreciate the loyalty of our customers and we strive to do everything possible to deliver the safe and reliable service they deserve. The MBTA will review every aspect of yesterday’s incident to identify areas in which we can do a better job. We owe that to every person who relies on the MBTA for their daily commutes. The MBTA apologizes for the unsettling experience created by the mechanical issues with the Red Line train yesterday,” the statement read.

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