IRS Warns of High Volume on Toll-Free Customer Service Phones; Urges Taxpayers to use IRS.gov Tools for Faster Answers

IRS Warns of High Volume on Toll-Free Customer Service Phones; Urges Taxpayers to use IRS.gov Tools for Faster Answers
The Internal Revenue Service has several easy-to-use, online tools onIRS.gov. Taxpayers can check the status of their refund, request a copy of their tax transcript or get an answer to their tax questions around the clock.

Here are some of the most common reasons people call us over Presidents Day holiday week and the faster and easier ways to get answers:

Didn’t get a W-2?

Need a copy of your tax return or transcript?

Wondering how the Affordable Care Act will affect you?

Questions about what filing status means, whether to file a tax return or who can be claimed as a dependent? There’s the Interactive Tax Assistant that takes you through a series of questions just like one of our customer service representatives would. You can also do a keyword search onIRS.gov; use Publication 17, the annual, searchable income tax guide; or the IRS Tax Map, which allows search by topic or keyword for single-point access to tax law information by subject. Taxpayers can even call TeleTax at 1-800-829-4477 for recorded information on a variety of general and business tax topics.

Need help preparing your taxes?

Taxpayers may also use our searchable directory on IRS.gov for help on finding a tax professional with credentials and select qualifications to help them prepare their tax returns.

From IRS Tax Tips