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CUSTOMERS RATE AT&T U-VERSE TV HIGHEST IN CUSTOMER SATISFACTION IN J.D. POWER STUDY
Michigan consumers among those who say AT&T U-verse® offers the highest customer satisfaction of TV service providers.
Consumers say AT&T U-verse® offers the highest customer satisfaction of TV service providers in the North Central region. The findings were part of the J.D. Power 2014 Residential Television Service Provider Satisfaction StudySM released in September.
AT&T U-verse TV ranked highest in overall satisfaction in a study that evaluates performance and reliability, customer service, cost of service, billing, programming and communication.
“We know customers have many choices for TV. We strive to provide them with the best customer experience with AT&T U-verse, whether they’re ordering service or watching live TV on a smartphone,” said Lori Lee, senior executive vice president, AT&T Home Solutions. “We are thrilled to receive this honor from J.D. Power, and we will continue to keep our customers at the center of everything we do. Our plans call for higher speeds, more Wi-Fi, more content, more features and more value for U-verse customers in the future.”
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AT&T added many features over the past year that make the AT&T U-verse experience better, including:
· More than 200 live channels launched on the U-verse App for smartphones and tablets, with more than 110 channels available to watch outside the home.
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· The launch of U-verse KIDS!, Austin Found, What’s Trending and other popular new interactive TV apps.
· The debut of original content for country music fans on Country Deep.
· Improved network performance with proactive testing that finds and fixes a problem before AT&T even hears from a customer.
· An easier way for customers to reach AT&T for help with improved online tools and fewer call transfers.
The rankings are the latest honor for AT&T U-verse. U-verse TV was named Frost & Sullivan’s 2013 Video Company of the Year for excellence in customer value, innovation and growth. AT&T U-verse recently received the Women’s Choice Award for “America’s Most Recommended Brand among women for Broadband, Television and Phone Service Provider.”
Geographic and service restrictions apply to AT&T U-verse services. For more information on AT&T U-verse — or to find out if it’s available in your area — visit www.att.com/u-verse.
