'Wowing Your Customers' Workshop Slated in Novi

In keeping with its mission to help improve customer care, Farmington Hills-based Customer Care News magazine will co-sponsor a half-day workshop March 19 for restaurant and hospitality workers, servers, supervisors and managers.

The Wowing Your Customers workshop, held at The Art Institute of Michigan’s campus at 28125 Cabot Dr. in Novi, is geared toward all restaurant and hospitality workers, servers, supervisors and managers.

“The focus of this course is to provide employees with a strong understanding of the role and value exceptional customer service plays in making an organization successful. Emphasis is placed on how employees’ attitudes, communication and behavior affects customer satisfaction,” Keith Levick, Ph.D., director of CCN Learning Resources and associate publisher of Customer Care News magazine, said.

The one-day workshop offers participants the opportunity to recognize the value and benefits for consistently delivering exceptional customer service; identify customer service busters and how they affect the entire organization; learn how to avoid being “hooked” by a difficult customer; and learn several skills and techniques to manage the difficult customer.

A discount is available for those who register by March 12, 2012. Call 888-438-9528 ext. 808 or visit customercarenews.com/special-event.