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Comcast hiring nearly 400 new employees in Michigan over next year
More Than 300 Customer Care Roles Planned As Part of Comcast's Nationwide Effort to Enhance the Customer Experience
Comcast announced it will fill nearly 400 new positions in Michigan over the next 12 months. More than 300 of the new jobs are customer care roles that will support service-related inquiries for subscribers at the company’s call centers in Ann Arbor, Plymouth and Sterling Heights. The company also has openings at its service centers and in technical operations, marketing and sales to support residential and business customers.
“Michigan’s economy continues to grow each day, and will be bolstered by Comcast’s addition of 400 new jobs in the southeast region,” said Gov. Rick Snyder. “The company has a huge presence nationally and could have expanded anywhere, but they have chosen to grow here. I thank Comcast for their continued investment in Michigan’s comeback.”
“Our company has deep roots here in Michigan that go back several decades,” said Tim Collins, regional senior vice president for Comcast in Michigan. “By adding nearly 400 new jobs to the existing 4,300 employees within the state, we’re reaffirming our commitment to this region while sending a clear message that customer satisfaction is our top priority.”
Find out what's happening in Plymouth-Cantonfor free with the latest updates from Patch.
Comcast’s aggressive hiring efforts support the company’s nationwide focus on improving the customer service experience, which includes:
- Hiring 5,500 new workers over the next three years and adding three new call centers, part of a $300 million investment being made in 2015.
- Investing in technology and training to give employees the tools they need to deliver excellent service.
- Simplifying billing and creating better policies for customers.
- Renovating hundreds of stores across the country and developing new technologies that will let customers interact with us at their convenience.
- Offering an app that allows customers to view the status of their Comcast technician and rate their appointments, and a $20 credit when a technician is late or doesn’t show up.
- Tripling the size of its social care team to serve customers more quickly.
To learn more about new job opportunities in Michigan and to apply online, interested individuals should visit www.comcast.com/careers. Company benefits offered include: medical, dental, prescription and vision; flexible spending account; 401k; stock purchase plan; courtesy services; life and accident insurance; short- and long-term disability; and tuition reimbursement.
